All sites/outlets/branches/ATM/cash centres which have service requirements can be managed in a unified way in the system.
ATM / Bank Branch Master Data Management
To create an CIT order, you may need some bank branch, cash center master data, as well as to create an ATM replenishment or FLM/SLM/PM order, you need some ATM master data support. For example: ATM machine type, cassette type, regional location, openning hour, fault list, etc.
User Management
Users can register service requirements directly in the system. After approval and confirmation by relevant company leaders, system will send orders to service providers automatically.
Customer Relationship Management
Unified management of contractual relationships with different service providers. Specific service rules are defined in the relationship. According to the specific requirements of service type, time, place, frequency and amount defined in the rules, the system can automatically generate orders and send them to service providers without approval.
Flexible Approval Process Configuration
Customers can set different approval processes according to different service types.
Service Bills
For different service providers, according to different types of service orders, combined with SLA results, the service bills with service providers are generated automatically.
Blockchain Technology Application
One-stop Order Lifecycle Management
Order Registration
Customers can create current mainstream CIT service orders, while bank customers can also create ATM Refilling/Replenishment and FLM/SLM/PM orders.
CIT
Cash Sorting
ATM Replenishment
Swap Cash
Order Approval
After a certain approval process to get the approval and confirmation from the relevant leaders, the created orders can be sent to the service providers.
Recall
Return
Agree
Order Tracking
Users with relevant privileges can not only see the approval process of the order execution but also real-time see some key status information of the orders after they are sent to the service providers. For example order preparation, route departure, start execution, finish execution, reconciliation and so on.
Order Preparation
Route Departure
Field Operation
Reconciliation
Order Processing under exceptional case
The system also supports such exceptional operations if the sent orders need to be modified or canceled temporarily for special reasons.
Revise Order
Cancel Order
Change Vehicle/Crew
Ad hoc Order
Order Statistics
Users can count the number, completion, and distribution of orders of different order types over a period of time.
Order Number
Order Type
Order Completion
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